Support FAQ
Frequently asked questions about Cloud-PVE technical support.
Support FAQ
How do I contact support?
- Email: support@cloud-pve.com
- Ticket: from the Cloud-PVE dashboard
- Chat: available during business hours
- Phone: number provided at activation for priority support
What are the response times?
| Request type | Response time |
|---|---|
| General request | 24 business hours |
| Production incident | Priority handling, 24/7 |
Exact targets are defined in your service agreement (SLA).
How do I report an incident?
For a production incident, open a “High priority” ticket in the dashboard. Our on-call team is notified immediately.
Can I get help with migration?
Yes. Assisted migration by our engineers is available; contact us to scope it.
How do I access my VM’s logs?
In the Proxmox VE interface, select your VM and open the Console or System → Log tab.